Student Complaint/Grievance Policy  (against Company, staff, instructors, another student)

The purpose of the student grievance policy is to provide a framework for communicating a complaint, a procedure for consideration of the complaint, and a fair, equitable, confidential means of resolving the complaint.   Concerns may be discussed with class Instructor and/or Director, Amy Vickery, however they will not accept oral complaints.    All complaints must be made in writing using the Student Complaint Form and delivered by mail to or hand delivered to Amy Vickery, 238 Nelson Street, Cartersville, GA 30120   Complaints must be received within 3 business days of the incident.

After a complaint is received, Ms. Vickery will, within 5 business days, conduct a thorough and impartial investigation of the matter, including discussing the issue, in person or by phone, with the student, fellow student, Instructor and/or the staff member involved.  After the investigation, Amy Vickery will meet with the student to discuss the results of the investigation and a resolution.  Student is required to appear in person for this meeting.  Actions, information and discussion with complainant on the issue will be documented on the Student Complaint Form and the complainant will receive a copy.

If issue cannot be resolved to the student’s satisfaction during this conversation, then Ms. Vickery will appoint an independent arbitrator to review the grievance and recommend a solution.

All information collected and parties in the complaint will be kept confidential and all parties to the complaint will be protected from retaliation.

All complaints by students, parents of students (under age 18 or dependent), or prospective students, will be handled free of charge.  The complainant is entitled to bring one person only to any and all meetings.  The complainant may request an interpreter/translator for all meetings.  A copy of all documentation will be retained in student file.

If the grievance has not reached a satisfactory conclusion:

CNA students are entitled to file a formal complaint with the Georgia Health Partnership,  PO Box 105753, Atlanta, GA 30348, 678-527-3010,

Other Training Program students are entitled to file a formal complaint with the Nonpublic Postsecondary Education Commission (NPEC), 2082 East Exchange Place, Suite 220, Tucker, GA 30084, 770-414-3300,